Refund Policy

1. General Policy

At Ken2Go & Travel Private Limited, we strive to provide the best travel experiences. However, we understand that plans can change. This Refund Policy outlines the terms under which you may be eligible for a refund.

2. Cancellation by Client

The following refund schedule applies to cancellations initiated by the client:

• More than 30 days before departure: Full refund minus administrative fees (₹1,000 or 5% of the booking amount, whichever is higher).
• 15 – 30 days before departure: 50% refund of the total booking amount.
• 7 – 14 days before departure: 25% refund of the total booking amount.
• Less than 7 days before departure: No refund.
• No-shows or early departures: No refund.

3. Cancellation by Ken2Go & Travel

• If we cancel your tour due to unforeseen circumstances (e.g., extreme weather, political unrest, or force majeure), we will offer you a full refund or the option to reschedule.
• If we cancel due to insufficient bookings, we will notify you at least 14 days in advance and offer a full refund or alternative dates.

4. Refund Timelines

• Refunds are processed within 7–10 business days from the date of cancellation confirmation.
• Refunds will be credited to the original payment method used at the time of booking.
• Any bank or payment gateway charges incurred during the refund process will be borne by the client.

5. Non-Refundable Items

• Flights, train tickets, or other third-party transportation booked separately are subject to their own cancellation policies.
• Insurance premiums are non-refundable.
• Any unused services (meals, entry tickets, activities) missed due to client delays or personal choices are non-refundable.

6. Travel Insurance

We strongly recommend that all clients purchase comprehensive travel insurance to protect against unforeseen events such as medical emergencies, trip interruptions, or luggage loss. Insurance claims are handled directly with the provider.

7. Force Majeure

In the event of force majeure (natural disasters, pandemics, government restrictions, etc.), we will work with you to reschedule your trip or offer a travel credit. Refunds are subject to the policies of our suppliers and may not be fully guaranteed.

8. Amendments & Changes

• Changes to a booking (date, destination, or number of guests) made more than 15 days before departure may incur a small administrative fee.
• Changes made within 15 days of departure are subject to availability and may be treated as a cancellation with the applicable refund rules.

9. Dispute Resolution

Any disputes regarding refunds will be handled by our customer support team. If a resolution cannot be reached, the matter will be subject to the jurisdiction of courts in Gaya, Bihar, India.