Cancellation Policy

1. General Cancellation Terms

At Ken2Go & Travel Private Limited, we understand that travel plans can change unexpectedly. This Cancellation Policy outlines the terms, fees, and timelines for cancelling your booking with us.

2. Cancellation by Client

The following cancellation fees apply based on the notice period provided before the scheduled departure date:

• More than 30 days before departure: No cancellation fee. Full refund (minus administrative charges of ₹1,000 or 5% of booking amount, whichever is higher).
• 15 – 30 days before departure: 50% of the total booking amount is forfeited as cancellation fee.
• 7 – 14 days before departure: 75% of the total booking amount is forfeited as cancellation fee.
• Less than 7 days before departure: 100% of the total booking amount is forfeited (no refund).
• No-show on the day of departure: No refund.

3. Cancellation by Ken2Go & Travel

• If we cancel your tour due to unforeseen circumstances (e.g., natural disasters, political unrest, or force majeure), you will receive a full refund or the option to reschedule.
• If we cancel due to minimum participant requirements not being met, we will notify you at least 14 days in advance and offer a full refund or alternative dates.

4. Partial Cancellations & Amendments

• If you wish to reduce the number of guests or shorten the duration, the cancellation fee will apply to the portion being cancelled.
• Amendments to a booking (date change, destination change) made more than 15 days before departure may incur a small administrative fee (₹1,000).
• Amendments made within 15 days of departure are subject to availability and may be treated as a cancellation with the applicable fee.

5. Group Bookings

• For group bookings (10+ persons), cancellation fees are higher due to advance commitments with hotels and transport. Please check the specific group cancellation policy provided at the time of booking.
• Partial cancellations within a group may affect the overall group rate and could incur additional charges.

6. Third-Party Services

• Flights, train tickets, and other third-party services are subject to their own cancellation policies. We will assist you in processing these cancellations, but we are not liable for any fees imposed by third-party providers.
• Any refunds from third-party providers will be passed on to you after deduction of their fees.

7. Refund Processing Timeline

• Refunds (where applicable) will be processed within 7–10 business days from the date of cancellation confirmation.
• Refunds will be made to the original payment method used at the time of booking.
• Any bank or payment gateway charges incurred during the refund process will be deducted from the refund amount.

8. Force Majeure

In the event of force majeure (e.g., natural disasters, pandemics, government restrictions), we will work with you to reschedule your trip or offer a travel credit. Refunds are subject to the policies of our suppliers and may not be fully guaranteed.

9. Dispute Resolution

Any disputes regarding cancellations will be handled by our customer support team. If a resolution cannot be reached, the matter will be subject to the exclusive jurisdiction of the courts in Gaya, Bihar, India.